Terms & Conditions
Introduction
Welcome to Africanlux (Pty) Ltd. These Terms and Conditions (“Terms”) govern your use of our website, services, and any purchase of Velux products from us. By accessing our website or placing an order, you agree to be bound by these Terms.Africanlux (Pty) Ltd is an authorised distributor of Velux products in South Africa, Eswatini, Lesotho, Botswana, Namibia, Zimbabwe.
Definitions
- “Company” refers to Africanlux (Pty) Ltd.
- “Customer” refers to any person or entity purchasing products or using our services.
- “Products” refers to Velux-branded products and accessories sold by the Company.
- “Website” means https://africanlux.co.za/.
- “Order” refers to a confirmed request by a Customer to purchase products from the Company.
Acceptance of Terms
By placing an order or using our website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our website or services.
Products and Services
Africanlux (Pty) Ltd supplies a range of genuine Velux products, including but not limited to:
- Roof windows and skylights
- Sun tunnels
- Blinds and shutters
- Flashings and installation accessories
Product descriptions, dimensions, and images are provided for reference and may vary slightly from actual products.
Ordering Process
- Orders can be placed via our website, email, or by contacting our sales team directly.
- All orders are subject to availability and confirmation.
- A contract is only formed once we accept and confirm your order in writing.
- We reserve the right to refuse any order at our discretion.
Pricing and Payment
- All prices are in South African Rand (ZAR) and include VAT unless stated otherwise.
- Delivery charges are calculated separately and shown at checkout or on the quotation.
- Payment terms are 50% upon placing the order to secure it, and the remaining 50% must be paid in full before collection and/or dispatch, unless otherwise agreed in writing.
- The accepted payment method is EFT, and the amount must reflect in our bank account.
- Late payments may incur interest at 3% per month on the outstanding balance.
Delivery and Risk
- As these products are imported, lead times may vary. Anticipated lead time is approximately 16 weeks, unless the items are in stock. A sales consultant will confirm this.
- Risk of loss or damage passes to the Customer upon collection.
- We are not responsible for delivery delays caused by events beyond our control (force majeure).
- Inspect goods upon collection. Any damage or discrepancies must be reported within 12 hours.
Returns, Refunds, and Cancellations
- Products may be returned within 7 days of delivery, provided they are unused, in original packaging, and accompanied by proof of purchase.
- Special-order or custom products and nonstock products are non-refundable.
- A 15% handling or restocking fee will apply to returned items.
- Refunds will be processed within 14 days after receiving the returned goods.
- Stock Item orders may be cancelled before dispatch; cancellations after this may incur fees.
Product Liability and Defects
Africanlux (Pty) Ltd and/or Velux accept no liability for the following:
- Discoloration of parts not visible during general use.
- Changes in colour or fading from sun, condensation, acid rain, salt, or corrosive conditions.
- Cosmetic conditions, including fabric sagging, blind slat movement, or sealant changes.
- Knots in wood.
- Normal or expected reductions in product efficiency or technical values.
- Natural material variations.
- Blockages from ice, snow, twigs, or similar.
- Minor glass imperfections (e.g. shadows, colour variation) that do not impair view.
- Hardware corrosion.
- Solar cell degradation.
- Accidental damage, including glass or dome breakage.
- Water penetration not caused by a Velux defect (e.g. ice damming).
- Faulty building design or construction.
- Movement in adjoining structures.
- Alterations to Velux products or use of non-approved components.
- Extreme weather, lightning, or hail damage.
- Use in high-humidity or poorly ventilated areas.
- Use outside product design limitations.
- Post-delivery processing (e.g. etching, sandblasting).
- Environmental factors (e.g. acid rain) causing glass/plastic damage or corrosion.
- Condensation-related issues on roof windows or modular skylights.
- Film applied to insulated glass units.
- Any similar conditions, regardless of classification as a “defect”.
Software Disclaimer:
- Velux does not warrant uninterrupted or error-free operation of its software, nor compatibility with future software or product versions.
Remedies:
- Where valid complaints arise within the liability period, Velux may at its discretion:
- Deliver a replacement product or component free of charge, or
- Remedy the defect if feasible.
Velux does not cover costs for:
- Dismantling of old products/components,
- Processing or installation of replacements, or
- Any indirect or direct loss, cost, or damages beyond those expressly stated.
Warranties and General Liability
Velux products are covered by manufacturer warranties. Africanlux (Pty) Ltd provides no additional warranties beyond those of the manufacturer. We disclaim liability for any loss, damage, or injury resulting from improper installation, misuse, or failure to follow Velux guidelines.
Intellectual Property
All content on our website, including text, graphics, logos, and product data, belongs to Africanlux (Pty) Ltd or its licensors. Velux is a registered trademark used with permission. Unauthorized use is prohibited.
Privacy and Data Protection
Please review our Privacy Policy on our Website to understand how we handle your personal data, including collection, use, and protection.
Compliance with Local Regulations
Customers are responsible for ensuring compliance with local building codes, fire safety standards, and applicable laws during installation or use of Velux products.
Amendments
These Terms may be updated from time to time. Continued use of our services constitutes acceptance of any changes. Please check our website periodically for updates.
Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of South Africa. Disputes arising shall be subject to the jurisdiction of the South African courts.
Contact Information
Africanlux (Pty) Ltd
20 Tarentaal Crescent, Okovango Park, Brackenfell, 7530
Phone: 082 380 7695
Email: marius@africanlux.co.za
Website: https://africanlux.co.za/
